Frequently Asked Questions
Find answers to common questions about ordering, payments, international shipping, tracking, and returns at Peptides Care.
Shipping
What shipping methods are available?
We use reliable tracked international shipping services. The carrier and shipping method may vary depending on the destination, package size, and product availability.
Once your order has been dispatched, we will send you a shipping confirmation containing your tracking information.
Do you ship internationally?
Yes. Peptides Care ships internationally, including to customers in the United States and other permitted destinations.
Customers are responsible for confirming that the products may be lawfully imported into their country or state and for paying any applicable customs duties, import taxes, or brokerage charges.
How long will it take to receive my package?
Orders are generally processed within 1–2 business days. After dispatch, international delivery normally takes approximately 4–5 business days.
Delivery times are estimates. Customs inspections, public holidays, severe weather, carrier disruptions, or an incorrect address may cause additional delays.
Will I receive tracking information?
Yes. When your order is dispatched, tracking information will be sent to the email address provided during checkout. Tracking may take 24–48 hours to become active after the shipment is collected by the carrier.
Payment
What payment methods are accepted?
Available payment methods are displayed during checkout or provided with your quotation. Payment options may vary depending on your location and the value of your order.
For assistance with a payment method, contact us at info@peptidescare.com before submitting payment.
Is ordering online secure?
We use an encrypted website connection and trusted payment services to help protect customer and transaction information.
We do not normally store complete payment-card details on our website. Customers should always verify that they are visiting peptides-care.com before entering personal or payment information.
Orders
How do I place an order?
Browse our shop, select the required research products and quantities, and add them to your cart. Proceed to checkout, enter your billing and shipping details, select an available payment method, and submit your order.
For wholesale quantities or products requiring a custom price, submit a quotation request or email info@peptidescare.com.
Do I need an account to place an order?
You may place an order using the checkout options available on the website. Creating an account is recommended because it makes it easier to review previous orders, manage your details, and place future orders.
Can I cancel or change my order?
Contact us immediately if you need to cancel an order, change a product, or correct the shipping address. We will try to assist if the order has not entered fulfillment.
Once an order has been processed or dispatched, it may no longer be possible to cancel or modify it.
How do I track my order?
Use the tracking link included in your shipping confirmation email. If tracking has not updated for several business days, contact us with your order number and tracking number so we can review the shipment.
What should I do if my order arrives damaged or incorrect?
Contact us within 7 days of delivery and include your order number, a description of the problem, and clear photographs of the products, shipping label, and packaging.
If we confirm that an item was damaged, missing, or supplied incorrectly, we may provide a replacement or refund in accordance with our Refund and Returns Policy.
Returns and Product Information
How can I return a product?
Due to the sensitive nature of our research products, all sales are final and we do not accept ordinary returns or exchanges after products have been shipped.
Refunds or replacements may be considered when an item arrives damaged, is missing, or is incorrect. Contact info@peptidescare.com within 7 days of delivery before returning or discarding anything.
What are Peptides Care products intended for?
Unless expressly stated otherwise, all products are supplied strictly for lawful laboratory research, in vitro analysis, analytical testing, and method-development purposes.
Products are not for human or animal consumption and are not intended to diagnose, treat, cure, mitigate, or prevent any disease.
Are your products tested?
Available product specifications and testing information are provided on the relevant product page or associated batch documentation. Any certificate or test result applies only to the specific product or batch identified in that document.
How should research products be stored?
Follow the storage instructions shown on the product label, product page, or accompanying documentation. Storage requirements may vary by product and format.
Products should be handled only by qualified personnel in an appropriate research environment and kept away from children and unauthorized persons.
Still Have a Question?
Contact our support team at info@peptidescare.com. Please include your order number when asking about an existing order.