Privacy Policy

Privacy Policy


Last Updated: August 26, 2026

This Privacy Policy explains how Peptides Care (“Peptides Care,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit https://peptides-care.com/, create an account, request a quotation, place an order, contact us, or otherwise use our website and related services.

Peptides Care operates from Hong Kong and provides products and services to customers in the United States and other permitted jurisdictions. By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide

When you interact with our website, we may collect:

  • Your full name
  • Email address
  • Telephone or WhatsApp number
  • Billing and shipping addresses
  • Company or organization name
  • Account username and password
  • Products requested, quotations, and order information
  • Payment and transaction information
  • Messages, inquiries, reviews, and customer-support communications
  • Any other information you voluntarily provide

Payment Information

Payments may be processed through independent payment providers. We generally do not directly store complete payment-card numbers, security codes, banking credentials, or cryptocurrency wallet private keys.

Payment providers may collect and process information according to their own privacy policies and legal obligations.

Information Collected Automatically

When you access our website, we may automatically collect:

  • IP address
  • Browser and device type
  • Operating system
  • Approximate location based on IP address
  • Referring website
  • Pages viewed and links selected
  • Date, time, and duration of visits
  • Shopping-cart and checkout activity
  • Cookie identifiers
  • Website errors, performance information, and security logs

2. How We Use Your Information

We may use personal information to:

  • Create and manage customer accounts
  • Process orders, quotation requests, and payments
  • Arrange shipping and provide tracking information
  • Communicate about orders, availability, payments, or delivery
  • Respond to questions and customer-support requests
  • Maintain shopping-cart and account functionality
  • Verify transactions and prevent fraud
  • Protect our website, customers, and business
  • Improve our website, products, and customer experience
  • Send promotional communications where permitted
  • Maintain business, tax, transaction, and compliance records
  • Enforce our Terms and Conditions and other policies
  • Comply with applicable laws, regulations, and legal requests
  • Establish, exercise, or defend legal claims

3. Legal Bases for Processing

Depending on your location and the circumstances, we may process personal information because:

  • Processing is necessary to provide requested products or services;
  • Processing is required to take steps before entering into a transaction;
  • We have a legitimate business interest, such as securing and improving our website;
  • Processing is necessary to comply with a legal obligation;
  • You have provided consent; or
  • Processing is necessary to protect legal rights or prevent fraud.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to:

  • Keep the website functioning properly
  • Remember account and shopping-cart information
  • Maintain user sessions
  • Save preferences
  • Protect checkout and login pages
  • Understand website traffic and performance
  • Measure advertising effectiveness, where applicable

Some cookies are essential for the website to operate. Other cookies, including analytics or advertising cookies, may be optional where consent is legally required.

You may manage cookies through our cookie-consent controls, where available, or through your browser settings. Blocking essential cookies may prevent certain website features from working correctly.

5. How We Share Personal Information

We may disclose personal information to service providers that help us operate our business, including:

  • Website hosting and technical-support providers
  • E-commerce and account-management platforms
  • Payment processors and financial institutions
  • Shipping companies, couriers, freight forwarders, and customs agents
  • Email, communications, and customer-support providers
  • Analytics, fraud-prevention, and cybersecurity providers
  • Professional advisers, including accountants, insurers, and legal counsel

These parties may access personal information only as necessary to perform their services or fulfill their legal responsibilities.

We may also disclose information:

  • When required by law, regulation, court order, or lawful government request;
  • To investigate fraud, security incidents, or suspected unlawful activity;
  • To protect the rights, property, or safety of Peptides Care or others;
  • In connection with a merger, acquisition, financing, restructuring, or sale of business assets; or
  • With your direction or consent.

6. Sale and Sharing of Personal Information

Peptides Care does not sell personal information for money.

If we use advertising or analytics technologies that qualify as “selling,” “sharing,” or targeted advertising under an applicable United States privacy law, eligible users may request to opt out as described in the United States Privacy Rights section below.

We do not knowingly sell or share the personal information of individuals under 18 years of age.

7. International Transfers

Peptides Care operates from Hong Kong and serves customers in other countries, including the United States.

Your information may be transferred to, stored in, or processed in Hong Kong, the United States, and other countries where our service providers, payment processors, or logistics partners operate. Privacy and data-protection laws in those countries may differ from the laws in your jurisdiction.

Where required, we take reasonable steps to use appropriate contractual, technical, and organizational safeguards for international transfers.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Complete transactions and provide customer service
  • Maintain required accounting, tax, customs, and business records
  • Prevent fraud and resolve disputes
  • Enforce agreements
  • Comply with applicable laws

Retention periods depend on the type of information, the nature of the transaction, and applicable legal requirements. When information is no longer required, we may delete, anonymize, or securely dispose of it.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include encrypted connections, access controls, security monitoring, backups, and restricted administrative access.

However, no website, payment system, transmission method, or storage system is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and should contact us immediately if you suspect unauthorized account activity.

10. Marketing Communications

Where permitted, we may send information about products, availability, special offers, or company updates.

You may unsubscribe by:

Even if you opt out of marketing, we may continue sending essential messages concerning your account, quotation, payment, order, security, or legal matters.

11. United States Privacy Rights

Residents of certain United States states may have privacy rights under applicable state law. Depending on your state and whether the relevant law applies to Peptides Care, these rights may include the right to:

  • Confirm whether we process your personal information
  • Access the personal information we maintain about you
  • Correct inaccurate personal information
  • Request deletion of personal information
  • Obtain a portable copy of certain information
  • Opt out of the sale or sharing of personal information
  • Opt out of targeted advertising
  • Opt out of certain profiling activities
  • Limit certain uses of sensitive personal information
  • Appeal the denial of a privacy request
  • Receive equal service without unlawful discrimination for exercising privacy rights

California Residents

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where that law applies.

During the preceding 12 months, we may have collected the categories described in this Privacy Policy, including identifiers, customer records, commercial information, internet activity, approximate geolocation information, and communications.

We collect and disclose these categories for the business purposes described in this Policy. We do not use sensitive personal information to infer characteristics about individuals.

Submitting a US Privacy Request

To submit a request, email info@peptidescare.com with the subject line:

US Privacy Request

Please include:

  • Your name
  • Your email address
  • Your state of residence
  • The right you wish to exercise
  • Sufficient information to identify relevant account or transaction records

We may request additional information to verify your identity. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification.

If we deny your request and your state provides an appeal right, you may appeal by replying to our decision or emailing us with the subject line Privacy Request Appeal.

These rights are subject to applicable exceptions and may not apply if Peptides Care is not subject to a particular state privacy statute.

12. Hong Kong Privacy Rights

Peptides Care handles personal information in accordance with applicable requirements of Hong Kong’s Personal Data (Privacy) Ordinance, where applicable.

Subject to applicable law, you may request access to or correction of personal data held about you. We may require identity verification and may charge a permitted administrative fee for processing a data-access request.

Requests may be sent to info@peptidescare.com.

13. Do Not Track and Global Privacy Control

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests.

Where required by applicable law and supported by our systems, we will treat a recognized opt-out preference signal, such as Global Privacy Control, as a request to opt out of qualifying sales, sharing, or targeted advertising.

14. Children’s Privacy

Our website and products are intended for adults and are not directed to children under 18 years of age.

We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, contact info@peptidescare.com, and we will take reasonable steps to review and delete it where appropriate.

15. Third-Party Websites

Our website may contain links to payment providers, shipping companies, social-media platforms, or other third-party websites.

We do not control those third parties and are not responsible for their privacy, security, or content practices. You should review each third party’s privacy policy before providing personal information.

16. Business Transfers

If Peptides Care is involved in a merger, acquisition, reorganization, financing, asset sale, or similar business transaction, personal information may be transferred as part of that transaction.

Any successor may continue to process information according to this Privacy Policy unless you are notified otherwise as required by law.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, or legal obligations.

The revised policy will be posted on this page with an updated “Last Updated” date. Where required, we will provide additional notice of material changes.

18. Contact Us

For privacy questions, requests, or complaints, contact:

Peptides Care
Unit 2214, 22/F., Mira Place Tower A
No. 132 Nathan Road
Tsim Sha Tsui, Kowloon
Hong Kong

Email: info@peptidescare.com
Website: https://peptides-care.com/

We will review privacy requests and respond within the period required by applicable law.

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